Visitors

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Visitors

We know how important it is to be able to visit a loved one in the hospital. As a health care organization, we are dedicated to providing a healthy and safe environment for all who visit our campus and community locations. We are balancing the comfort of our patients and their families with the ongoing need for safety measures.

As a health care facility, Huntington Health requires masking at all times, regardless of changes in Los Angeles County Department of Public Health and Pasadena Public Health mask mandates. These important infection prevention measures protect the health of our patients and caregivers. Thank you for your cooperation.

Effective March 14, 2022, outpatient areas are open to one healthy visitor per patient. Our emergency department is open to one visitor beginning March 15, 2022. Effective March 28, 2022 our Della Martin Center has updated visitation parameters. 

Our visitation guidelines are in place to ensure a safe environment for healing to those in our care — and those who care for them. Effective June 16, 2022 visitation guidelines include limiting cafeteria entry and use to staff and registered patient visitors. The approved number of unique, healthy patient visitors per day changes based on our risk-scoring matrix and can be found below.

Important Visitation Information

  • Visitation limitations, including the number of visitors allowed, depend on our Visitation Score. See the score below to understand current visitation policy.
  • All visitors must show proof of either:
    • a) being fully vaccinated.
      OR
    • b) proof of a negative COVID-19 test within 48 hours (home tests are not accepted).
  • Visiting hours are between 11 a.m. and 8 p.m. every day. 11 a.m. to 7 p.m. for our Critical Care Unit.  Some departments may have different hours, check the Visitation Score section below.
  • Visitors must wear a hospital-provided mask (N95 mask or KN95 mask, which are being distributed at the front entrance) , at all times while on our campus, including when in the patient’s room.
  • Visitors must be 12 years of age or older, unless prior exception has been granted by hospital leadership. Please review age restrictions for individual departments.
  • Any visitor who exhibits signs and symptoms of illness will not be granted entrance.
  • At this time, no visitors are allowed for COVID-19 positive patients or patients with a pending COVID-19 test.
  • Weekly visitation updates will continue to be shared on this page.

See today’s Visitation Score and Visitation Policy FAQs for more information about visiting your loved ones.

Huntington Health reserves the right to remove disruptive and non-compliant individuals from our hospital campus and surrounding facilities. We appreciate your understanding and cooperation.

Please note that this visitation policy may evolve over time depending on our response to public health recommendations.

COVID-19 Information: Get more information on our COVID-19 page.

Inpatient Visitation Score Guide

To remain responsive to the ever-changing pandemic, we review inpatient visitation guidelines weekly. We suggest that you check the website prior to your arrival each day.

Visitation levels are informed by the hospital visitation matrices. The matrices are reviewed weekly and are calculated based on four drivers: positivity rate in the community, probability of positive cases in the hospital and or emergency department (ED), inpatient census and the average ED census and admissions. Your safety and the safety of our patients and healthcare workers is our top priority. At the varying levels, safeguards have been put in place to ensure safety while visiting loved ones.

Our visitation score is currently: 2 (YELLOW)

Zing Chart will display on frontend.

Click on any of the accordion panes below to view detailed visitation limitation guidelines based on our numbered scale.

Visitors permitted with very few limitations

Open Visitation Overall Explanation: Up to four unique, healthy visitors, with no more than two at one time. *Visitors of a patient in critical condition, when death may be imminent, are exempt from vaccination and testing requirements. Visitor will be given an N95 and shown proper donning and doffing.

Spiritual Care Provider

All patients across all tiers, including COVID patients: A patient is allowed a visit by a spiritual care provider representing an institution or organization (e.g., the military) at any time of day or night. This includes a spiritual care provider who is performing a religious ritual or practice at the end of life. A spiritual care provider does not count as a visitor. If you have a concern as to the legitimacy of a spiritual care visit, please contact the Spiritual Care Department at x5051 or the Operator to reach the Chaplain on-call until 21:00.

Emergency Department

One visitor per non-person under investigation (PUI) (COVID-19) patient.

One healthy parent is allowed for a patient under the age of 18, or a patient who is determined to benefit from a support person and in accordance with ADA.

Parents of pediatric patients being admitted will be tested if they are not fully vaccinated in order to be able to visit the patient.

Family Birth Center (Labor and Delivery)

One birth partner and one labor support person.

Birth partner and support person may not leave the hospital during the labor and birth process.

Upon patient arrival, physical assessment and COVID-19 testing will occur in the obstetrical emergency department

Mother Baby Unit

After the two-hour recovery period, the patient, newborn and birth partner will be transferred to the Mother Baby Unit.

Birth partner may stay at all times and may come and go, as needed.

One unique visitor per day during hospital visitation hours.

Perinatal High-Risk Unit

One healthy support person may stay overnight. One unique visitor per day during hospital visiting hours.

Adult Inpatient

Up to four unique, healthy visitors per patient per day but no more than two at a time during visitation hours.

No visitors for COVID-19 positive patients or patients under investigation, pending COVID-19 test.

Pediatrics and Pediatric DOU (11am – 8pm)

  • 2 healthy parents, only one parent overnight
  • 2 healthy visitors (in addition to parents).
  • Only 2 at bedside including parents
  • No in and out privileges after 8pm

Neonatal Intensive Care Unit

  • 2 healthy parents at bedside
  • 2 healthy designated visitors from 11am-630pm
  • Only 2 at bedside

Della Martin Center

One healthy visitor per patient per day for 30 minutes.

Visits are by appointment between 3PM-4:30PM and 6PM-6:30PM. Visitors may call the department between 10-11:30AM to make a visit appointment.

Visitors are to enter off of the Pasadena entrance into the front lobby. Ring the bell upon arrival. Visitation will occur in the day rooms.

No outside items may be brought in.

End of Life

Non-COVID Positive Patients: when the patient is end of life and the family wishes to stay with overnight and outside of visitation hours, the number of visitors is at the discretion of the unit manager or their designee. The unit may allow a family to gather at the bedside for 1-2 hours but only allow two visitors to stay with the patient 24/7 until time of expiration.

COVID Positive Patients: one visit for up to 30 minutes (one-time visit, no in and out privileges). Number of visitors is at the discretion of the unit manager or their designee. The total number of visitors share the 30 minute timeframe with no more than two visitors in the room at one time. Clergy accompanying the family may visit alone in addition to the 30-minutes.

Visitors permitted with moderate limitations

Moderately Limited Visitation Overall Explanation: Up to two unique, healthy visitors. *Visitors of a patient in critical condition, when death may be imminent, are exempt from vaccination and testing requirements. Visitor will be given an N95 and shown proper donning and doffing.

Spiritual Care Provider

All patients across all tiers, including COVID patients: A patient is allowed a visit by a spiritual care provider representing an institution or organization (e.g., the military) at any time of day or night. This includes a spiritual care provider who is performing a religious ritual or practice at the end of life. A spiritual care provider does not count as a visitor. If you have a concern as to the legitimacy of a spiritual care visit, please contact the Spiritual Care Department at x5051 or the Operator to reach the Chaplain on-call until 21:00.

Emergency Department

One visitor per non-person under investigation (PUI) (COVID-19) patient.

If the patient is a COVID PUI, the ED will instruct the visitor to wait until the patient is admitted during visitation hours (the lobby will confirm the negative PCR of the patient by calling the unit).

One healthy parent is allowed for a patient under the age of 18, or a patient who is determined to benefit from a support person and in accordance with ADA.

Parents of pediatric patients being admitted will be tested if they are not fully vaccinated in order to be able to visit the patient.

Family Birth Center (Labor and Delivery)

One birth partner and one labor support person.

Birth partner and support person may not leave the hospital during the labor and birth process.

Upon patient arrival, physical assessment and COVID-19 testing will occur in the obstetrical emergency department

Mother Baby Unit

After the two-hour recovery period, the patient, newborn and birth partner will be transferred to the Mother Baby Unit.

Birth partner may stay at all times and may come and go, as needed.

One unique visitor per day during hospital visitation hours.

Perinatal High-Risk Unit

One healthy support person may stay overnight. One unique visitor per day during hospital visiting hours.

Adult Inpatient

Up to two unique, healthy visitors per day during visitation hours.

No visitors for COVID-19 positive patients or patients under investigation, pending COVID-19 test. No in and out privileges.

Pediatrics and Pediatric DOU (11am – 8pm)

  • 2 healthy parents, only one parent overnight
  • 2 healthy visitors (in addition to parents).
  • Only 2 at bedside including parents
  • No in and out privileges after 8pm

Neonatal Intensive Care Unit

  • 2 healthy parents at bedside
  • 2 healthy designated visitors from 11am-630pm
  • Only 2 at bedside

Della Martin Center

One healthy visitor per patient per day for 30 minutes.

Visits are by appointment between 3PM-4:30PM and 6PM-6:30PM. Visitors may call the department between 10-11:30AM to make a visit appointment.

Visitors are to enter off of the Pasadena entrance into the front lobby. Ring the bell upon arrival. Visitation will occur in the day rooms.

No outside items may be brought in.

End of Life*

Non-COVID Positive Patients: when the patient is end of life and the family wishes to stay with overnight and outside of visitation hours, the number of visitors is at the discretion of the unit manager or their designee. The unit may allow a family to gather at the bedside for 1-2 hours but only allow two visitors to stay with the patient 24/7 until time of expiration.

COVID Positive Patients: one visit for up to 30 minutes (one-time visit, no in and out privileges). Number of visitors is at the discretion of the unit manager or their designee. The total number of visitors share the 30 minute timeframe with no more than two visitors in the room at one time. Clergy accompanying the family may visit alone in addition to the 30-minutes.

Only one visitor permitted during visitation hours in most circumstances.

Highly Limited Visitation Overall Explanation: One healthy visitor only. *Visitors of a patient in critical condition, when death may be imminent, are exempt from vaccination and testing requirements. Visitor will be given an N95 and shown proper donning and doffing.

Spiritual Care Provider

All patients across all tiers, including COVID patients: A patient is allowed a visit by a spiritual care provider representing an institution or organization (e.g., the military) at any time of day or night. This includes a spiritual care provider who is performing a religious ritual or practice at the end of life. A spiritual care provider does not count as a visitor. If you have a concern as to the legitimacy of a spiritual care visit, please contact the Spiritual Care Department at x5051 or the Operator to reach the Chaplain on-call until 21:00.

Emergency Department

One healthy visitor is permitted to drop off a patient to receive emergency or trauma care.

Once the patient is taken back into the care area, the visitor must leave campus and wait for a phone call. Visitors may wait in their cars or at an off-campus location.

One healthy parent is allowed for a patient under the age of 18, or a patient who is determined to benefit from a support person and in accordance with ADA.

Parents of pediatric patients being admitted will be tested if they are not fully vaccinated in order to be able to visit the patient.

Family Birth Center (Labor and Delivery)

One healthy birth partner and one healthy labor support person.

Birth partner and support person may not leave the hospital during the labor and birth process.

Upon patient arrival, physical assessment and COVID-19 testing will occur in the obstetrical emergency department.

Mother Baby Unit

After the two-hour recover period, the patient, newborn and birth partner will be transferred to the Mother Baby Unit, and the support person will leave the hospital.

Birth partner should stay in the hospital at all times. Hospital visitation hours do not apply to the birth partner.

Perinatal High-Risk Unit

One support person at all times or one healthy visitor during hospital visiting hours only.

Adult Inpatient

One healthy visitor per non-COVID positive patient during visiting hours.

Pediatric and Pediatric DOU Inpatient

One healthy parent/ guardian during the day, one healthy parent/ guardian overnight.

Parents/guardians may switch off at bedside. No in and out privileges after 8PM.

Neonatal Intensive Care Unit

One healthy parent/ guardian may visit at a time. No other visitors will be allowed. Parents/guardians may switch off at bedside.

Della Martin Center

One healthy visitor per patient per day for 30 minutes.

Visits are by appointment between 3PM-4:30PM and 6PM-6:30PM. Visitors may call the department between 10-11:30AM to make a visit appointment.

Visitors are to enter off of the Pasadena entrance into the front lobby. Ring the bell upon arrival. Visitation will occur in the day rooms.

No outside items may be brought in.

End of Life*

During non-visitor hours, visitors may be allowed when the death of a patient is imminent. For non-COVID positive patients, the number of visitors and the duration of visitation is at the discretion of the unit Manager or their designee. For COVID positive patients, there may be up to two visitors for 30 minutes with no in/out privileges. Additional visitors, two at a time, are at the discretion of the unit Manager or their designee.

Visitation Policy Frequently Asked Questions

Vaccination Requirements for Hospital Visitation

Visitors to our hospital must present proof of being fully vaccinated OR show proof of negative results of a COVID-19 test taken within 48 hours prior to entering (home tests are not accepted). Below is accepted proof of vaccination and test requirements per the order.

If you are fully vaccinated, prior to entering our facility you must present:

  1. COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card) which includes name of person vaccinated, type of vaccine provided, and date last dose administered); OR
  2. a photo of a Vaccination Record Card as a separate document; OR
  3. a photo of your Vaccination Record Card stored on a phone or electronic device, OR
  4. documentation of COVID-19 vaccination from a health care provider; OR
  5. digital record that includes a QR code that when scanned by a SMART Health Card reader displays to the reader client name, date of birth, vaccine dates and vaccine type.

If you are unvaccinated or not fully vaccinated, prior to entering our facility you are required to present:

  1. Unvaccinated or partially vaccinated visitors are eligible for indoor visits only if they can show documentation of a negative SARS-CoV-2 test where the specimen collection occurred within 48 hours before each visit and for which the test results are available at the time of entry to the facility.
  2. Visitors may use either PCR testing or antigen testing. Any PCR or antigen test used must either have Emergency Use Authorization by the U.S. Food and Drug Administration or be operating per the Laboratory Developed Test requirements by the U.S. Centers for Medicare and Medicaid Services.
  3. If you are not fully vaccinated against COVID-19 and have been exposed to someone that has tested positive, you are required to quarantine per LACDPH either for seven to ten days depending on your particular situation. Specifics are here: http://publichealth.lacounty.gov/acd/ncorona2019/covidquarantine/

For a list of COVID-19 testing locations, please go to:

Pasadena Public Health Department: Pasadena COVID-19 Testing Information – Public Health Department (cityofpasadena.net)

La County Department of Public Health: COVID-19 Testing (lacounty.gov)

Mask, personal protective equipment, and physical distancing requirements

  1. All visitors, regardless of vaccination status or test result, must:
    a. Wear a mask upon entry, and then wear a hospital-provided KN95 mask at all times within the facility, including in the patient’s room;
    b. Wear any other personal protective equipment (PPE) while in the patient’s room that facility personnel deem appropriate to the situation; and
  2. Physically distance from health care personnel and other patients/residents/visitors that are not part of their group at all times while in the facility.

Visitors will not be permitted inside our facility without proper documentation. Visitors who are visiting a patient in critical condition, when death may be imminent, are exempt from the vaccination and testing requirements.

Please note, “Fully Vaccinated” and “Incompletely Vaccinated” are defined as follows:

“Fully Vaccinated” means individuals who are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen).

“Incompletely vaccinated” means persons who have received at least one dose of COVID-19 vaccine but do not meet the above definition of fully vaccinated.

  • Visitors are not allowed to eat or drink in a patient room.
  • Visitors should keep masks on while in the patient room.
  • Outside food may be brought in for individual consumption, some departments may have different restrictions on food.
  • Our hospital will not restrict, limit or otherwise deny visitation privileges on the basis of sex, economic status, educational background, race, ethnicity, color, religion, ancestry, national origin, disability, gender identity or expression, sexual orientation or marital status.
  • Outpatient areas include Outpatient Surgery, GI lab, Radiology, Cancer Center, Catheterization Lab, Interventional Radiology, Cardiac Rehabilitation, Non-invasive Vascular Lab, Perioperative Testing, Outpatient Physical Therapy, Blood Donation, Transfusion Clinic, Medication Therapy Management, Lab Outreach, and Huntington Ambulatory Care
  • Effective March 14, 2022, outpatient areas, outlined above, are open to one visitor per patient.
  • Visitors will be provided with a KN95 and will be screened for vaccination status (or SARS-CoV-2 test results, if applicable) upon entry.
  • Waiting rooms remain closed. The visitor may stay until their loved one goes back for their procedure.
  • The cafeteria, Starbucks and gift shop are open to visitor.
  • If your loved one is admitted to the hospital, the patient will then be permitted to have visitors based on the inpatient visitation policy explained above.

Staying connected outside of visiting hours, or when you are unable to visit: 

  • If your hospitalized loved one is able to communicate on their own, we ask that you please contact them directly. 
  • If you would like to speak with the care team, we ask that families of hospitalized patients please designate only ONE family member to call the hospital. This helps limit the number of phone calls and keeps our focus on providing direct patient care. 
  • We ask that the designated family member kindly refrain from calling during shift change (6:30 a.m. – 8 a.m. and 6:30 p.m. to 8 p.m.), as this is when care teams are sharing important patient information with the incoming shift.

Find out how to get here and where to park. If you’re staying in the area, see our list of local services and hotels. Also find out how our ongoing construction could impact you.

Main Lobby Hours

5:30 A.M. – 8:00 P.M., 7 days a week

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LOCAL SERVICES & HOTELS

A family member or friend’s time in the hospital can be difficult for everyone. We provide comfortable and restful spaces and services for visitors. Our seasonally updated gift shop is a perfect place to relax while browsing for a gift for a loved one.

Our Huntington Collection is a unique resale shop, with all funds directly supporting our Senior Care Network. We encourage visitors to enjoy an afternoon browsing the items.

GIFT SHOP
SUPPORT SERVICES FOR FAMILY AND FRIENDS
BISTRO GARDEN CAFE
HUNTINGTON COLLECTION