Visitors

Our mission is simple: build a healthier community. It’s what we’ve been doing for over 130 years, and today we’re doing it in more ways than ever before.

Visitors

We know how important it is to be able to visit a loved one in the hospital. As a health care organization, we are dedicated to providing a healthy and safe environment for all who visit our campus and community locations. We are balancing the comfort of our patients and their families with the ongoing need for safety measures.

Per Pasadena Public Health Department, Huntington Health requires masking indoors at all times. This important infection prevention measure protects the health of our patients and caregivers. Thank you for your cooperation. In accordance with the California Department of Public Health Health Officer Order, effective September 19, 2022, Huntington Hospital no longer requires proof of vaccination or a negative COVID test to visit loved ones.

Currently, our outpatient areas (see FAQS below for designated areas) and emergency department are open to one visitor per patient. The Della Martin Center has updated visitation parameters (see visiting information for specific hospital areas). 

Our visitation guidelines are in place to ensure a safe environment for healing to those in our care — and those who care for them.

Important Visitation Information

  • All inpatient waiting rooms are open.
  • Outpatient and same-day surgery waiting rooms are open.
  • Two visitors may be with a patient in the room at a time.
  • Visiting hours are between 11 a.m. to 8 p.m. daily and 11 a.m. to 7 p.m. for our critical care unit. Some departments may have different hours.
  • Visitors must wear a hospital-provided mask indoors at all times, including when in the patient’s room (surgical masks are being distributed at the front entrance).
  • Visitors must be 14 years of age or older unless a prior exception has been granted by hospital leadership. Please review the age restrictions for individual departments.
  • Any visitor who exhibits signs and symptoms of illness will not be granted entrance.

Huntington Health reserves the right to remove disruptive and non-compliant individuals from our hospital campus and surrounding facilities. We appreciate your understanding and cooperation.

Please note that this visitation policy may evolve over time depending on our response to public health recommendations.

Get more information on our COVID-19 page.

Please see visiting information for specific hospital areas.


Spiritual Care Provider

All patients across all tiers, including COVID patients: A patient is allowed a visit by a spiritual care provider representing an institution or organization (e.g., the military) at any time of day or night. This includes a spiritual care provider who is performing a religious ritual or practice at the end of life. A spiritual care provider does not count as a visitor. If you have a concern as to the legitimacy of a spiritual care visit, please contact the Spiritual Care Department at x5051 or the Operator to reach the Chaplain on-call until 21:00.

Emergency Department

  • One visitor per non-person under investigation (PUI) (COVID-19) patient.
  • One healthy parent is allowed for a patient under the age of 18, or a patient who is determined to benefit from a support person and in accordance with ADA.

Family Birth Center (Labor and Delivery)

  • One birth partner and one labor support person.
  • Upon patient arrival, a rapid covid 19 test is performed.

Mother Baby Unit

  • After the two-hour recovery period, the patient, newborn and birth partner will be transferred to the Mother Baby Unit.
  • Birth partner may stay at all times and may come and go, as needed.
  • Two visitors at a time may visit during visiting hours.

Perinatal High-Risk Unit

  • One healthy support person may stay overnight. Two visitors at a time may visit during visiting hours.

Adult Inpatient

  • Two visitors may be with a patient in the room at a time.
  • COVID-19 positive patients are allowed two visitors at a time for two hours.

Pediatrics and Pediatric DOU (11 a.m. – 8 p.m.)

  • Two healthy parents, only one parent overnight
  • Two healthy visitors (in addition to parents).
  • Only Two at bedside including parents
  • No in and out privileges after 8 p.m.

Neonatal Intensive Care Unit

  • Two healthy parents at bedside
  • Four healthy designated visitors from 11 a.m. – 6:30 p.m.
  • Only two at bedside

Della Martin Center

  • Two visitors per patient per day for 30 minutes.
  • Visits are by appointment between 3-4:30 p.m. and 6-6:30 p.m. Visitors may call the department between 10-11:30 a.m. to make a visiting appointment.
  • Visitors are to enter off of the Pasadena entrance into the front lobby. Ring the bell upon arrival. Visitation will occur in the day rooms.
  • No outside items may be brought in.

End of Life

  • Non-COVID Positive Patients and COVID Positive Patients: When the patient is end of life and the family wishes to stay with them overnight and outside of visitation hours, the number of visitors is at the discretion of the unit manager or their designee. The unit may allow a family to gather at the bedside for 1-2 hours but only allow two visitors to stay with the patient 24/7 until the time of expiration.

Visitation Policy Frequently Asked Questions

  • Inpatient waiting rooms will open on October 10, 2022.
  • Effective October 10, 2022, two visitors may be with the patient in the room at a time.
  • Visitors are not allowed to eat or drink in a patient room.
  • Visitors should keep masks on while in the patient room.
  • Outside food may be brought in for individual consumption, some departments may have different restrictions on food.
  • Our hospital will not restrict, limit or otherwise deny visitation privileges on the basis of sex, economic status, educational background, race, ethnicity, color, religion, ancestry, national origin, disability, gender identity or expression, sexual orientation or marital status.
  • Outpatient areas, outlined below, are open to one visitor per patient.
  • Outpatient areas include Outpatient Surgery, GI lab, Radiology, Cancer Center, Catheterization Lab, Interventional Radiology, Cardiac Rehabilitation, Non-invasive Vascular Lab, Perioperative Testing, Outpatient Physical Therapy, Blood Donation, Transfusion Clinic, Medication Therapy Management, Lab Outreach, and Huntington Ambulatory Care.
  • Outpatient waiting rooms are open. One visitor may wait in the department waiting room during their loved one’s procedure.
  • Visitors will be provided with a surgical mask.
  • The cafeteria, Starbucks and gift shop are open to visitors.
  • If your loved one is admitted to the hospital, the patient will then be permitted to have visitors based on the inpatient visitation policy explained above.

Staying connected outside of visiting hours, or when you are unable to visit: 

  • If your hospitalized loved one can communicate on their own, we ask that you please contact them directly. 
  • If you would like to speak with the care team, we ask that families of hospitalized patients please designate only ONE family member to call the hospital. This helps limit the number of phone calls and keeps our focus on providing direct patient care. 
  • We ask that the designated family member kindly refrains from calling during shift change (6:30 a.m. – 8 a.m. and 6:30 p.m. to 8 p.m.), as this is when care teams are sharing important patient information with the incoming shift.

Find out how to get here and where to park. If you’re staying in the area, see our list of local services and hotels. Also, please review our ongoing construction section to prepare for your visit accordingly.

Main Lobby Hours

5:30 A.M. – 8:00 P.M., 7 days a week

A family member or friend’s time in the hospital can be difficult for everyone. We provide comfortable and restful spaces and services for visitors. Our seasonally updated gift shop is a perfect place to relax while browsing for a gift for a loved one.

Our Huntington Collection is a unique resale shop, with all funds directly supporting our Senior Care Network. We encourage visitors to enjoy an afternoon browsing the items.