Help Paying Your Bill

Financial Assistance

As part of our mission, we are committed to providing quality healthcare for the community and treating all of our patients with dignity compassion and respect. This includes providing services without charge, or at significantly discounted prices, to eligible patients who cannot afford to pay for care as provided by our financial assistance policy. We also offer our patients a variety of options to meet their financial needs, even if they do not qualify for assistance. For questions, please call Patient Services at 323-866-8600.

Are You Eligible?

• Financial assistance, without charge, is available to patients receiving medically necessary care and whose income and monetary assets are at or below 400% of the federal poverty level.
• Patients whose income ranges between 401%-600% of the federal poverty level also qualify for discounted care.
• Discounts available to patients will be on a sliding scale based on family size, income level and insurance status.
• Eligibility for financial help is determined without regard to sex, race, color, religion, ancestry, national origin, age, disability, medical condition, marital status, sexual orientation, gender identity, gender expression or educational background.

Person in Family/Household	Poverty Guideline
1	$15,060
2	$20,440
3	$25,820
4	$31,200
5	$36,580
6	$41,960
7	$47,340
8	$52,720

How to Apply

1. Download and print the Financial Assistance application.

2. Submit your application

• By Mail:
  Financial Assistance Processing Unit
  File 1688
  1801 W. Olympic Blvd.
  Pasadena, CA 91199-1688
• In person:
  Huntington Hospital Ambulatory Care Center (HACC)
  711 Fairmont Avenue
  Pasadena, CA 91105
  Monday-Friday, 7am-5pm
• By email: [email protected]

Need help getting the application, filling it out, or turning it in? Need any financial assistance document in another language or an accessible format, such as large print or audio file?

• Contact Patient Services at 323-866-8600
• For patients currently admitted at the hospital, contact Patient Financial Advocates at  310-423-5071.

3. We will review your application. If you have not received any status notifications, you can contact Patient Services.

• A customer service representative checks your application to ensure it is complete and all supporting documentation is provided.
• If your application is incomplete, then you will receive a letter explaining what is needed.
• You will receive communications notifying you whether the application was approved or declined. If you have not received any status notifications, contact Patient Services.

Financial Assistance Documents

Summary of Financial Assistance

Financial Assistance Policy (FAP)

Debt Collection Policy

What Services Are Covered? 

The financial assistance policy applies only to medically necessary services provided by Huntington Health and include: 

• Hospital facility services 
• Physician services provided by Huntington Aligned Medical Group (HAMG) and Huntington Foundation Medical Group (HFMG) 

It excludes the Organization’s Randall Breast Center locations, Huntington Ambulatory Surgery Center, LLC and Huntington Outpatient Imaging Centers, LLC. 

Financial assistance for elective procedures and for follow-up care is limited to patients who live in the service area or as otherwise approved by an officer of the Organization. 

What Doctors Are Covered?

Not all doctors who practice at Huntington Hospital take part in our Financial Assistance Policy. To see if your doctor is included, review the Financial Assistance Provider Listing of participating and nonparticipating doctors

If your doctor has a “yes” in the first column, they are included. If your doctor has a “no” in the first column, be sure to ask if they have their own financial assistance policy. Whether or not your doctor is listed as covered by the policy, it is a good idea to check with your doctor’s office directly to ensure you receive the most current and accurate information.

More Help

There are organizations that will help you understand the billing and payment process. See the Health Consumer Alliance at healthconsumer.org.

Other Programs

Government Programs

Huntington Hospital takes part in a number of government aid programs that are not part of the Financial Assistance Policy:

• Healthy Families
• Covered California
• Medi-Cal
• Other

You may also be eligible for subsidized coverage through the California Health Benefit Exchange (Covered California).

Hospital Bill Complaint Program

If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.