Patient and Family Advisory Council

Our partnership with patients and families provides an opportunity to continually improve the patient experience.

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Patient and Family Advisory Council

At Huntington Health, we partner with our patients and families to deliver compassionate care.

What is the Patient & Family Advisory Council (PFAC)?

  • PFAC is a partnership between patients, their families and members of the healthcare team.
  • The PFAC is made up of 8-12 Patient Family Advisors (PFA) – more details below.

What is the purpose of a PFAC?

Through dialogue, feedback, and community engagement, our PFAC supports a patient experience that is guided by the voice of our patients and families.

What is the role of a Patient Family Advisor (PFA)?

PFA’s serve as a link between the hospital and the community to:

  • Share insight and provide feedback with the goal of ensuring future patients and families have the best possible healthcare experience.
  • Advocate for patients and families, recommend changes to support the patient experience and improve communication between staff, patients, and family members.
  • Help develop and review materials to support the patient and family experience and help plan for hospital initiatives.
  • Ensure representation of the diverse patient population we serve.

PFA Member Requirements and Commitments

We welcome individuals who are:

  • Former patients, family of former patients, and caregivers of former patients (ages 18+) who have had an experience at Huntington Hospital within the past two years.
  • Able to complete the volunteer training program and PFA orientation.
  • Able to commit to a minimum two-year term (maximum three-year term) on the council and attend a minimum of four meetings each year of their term (PFAC will hold six meetings annually).

PFAC Code of Conduct

Patient and Family Advisors are required to:

  • Respect the confidentiality of patient information, as outlined in the Confidentiality, Computer Usage and Accountability Agreement ( (this agreement will be signed by you as part of your volunteer orientation and onboarding.)
  • Offer feedback in a constructive and professional manner.
  • Be able to work positively, productively and collaboratively within a group.
  • Be committed to quality care at Huntington Hospital and positively support the hospital’s mission.

Application Process

To apply to be a PFA, please visit our volunteer application page and under ‘Type’* select ‘patient family advisor’ from the dropdown menu, then continue with the application.

Apply Now
  • Once submitted, your application will be reviewed by Volunteer Services and our Patient Experience Team.
  • We will call you within two weeks of receiving your application to discuss next steps, which could include an interview.

If you need additional information, please contact:

Patient Experience Department
(626) 397-2090
[email protected]