Patient Information

Important Notice: Temporary Operations Update

Updated: November 7, 2022

We are currently experiencing a nationwide alert as flu, RSV and COVID collide. Further compounding the situation are staffing shortages across all healthcare settings resulting in increased call volumes and wait times.  In addition, we have transitioned to a new electronic medical record system, called CS-Link, further augmenting delays.

Unfortunately, these events will have a temporary impact on our operations. Please expect longer call wait times and a longer check-in process during your next in-office visit. As new practices become routine for us and as our staffing levels improve, you can expect an enhanced experience with a new electronic check-in process and a slew of new online features to manage your care via our improved patient portal.

If you are calling about a non-urgent matter and have waited more than 10 minutes, we urge you to try your call again later. All appointments must be scheduled. We are not accepting walk-ins at this time.

We appreciate your patience, kindness, and understanding as we navigate this surge while also adapting to new technology.

We want you to have an excellent experience with our providers and staff, whether in-office or virtually. We also want you to be aware of all our services and informed of important health information to keep you healthy and safe. Please explore this page to stay informed. If you have additional questions, please contact our Customer Service Department at (626) 397-8335.

If you are a prospective patient, please call us at (626) 397-8368 to speak with our staff for a referral to a physician currently accepting new patients. We are also accepting new patients via Telehealth services, though availability may be limited.

Bulletin Board Notices

HPV, or human papillomavirus, is a common virus that can cause 6 types of cancer. While there is no treatment for HPV, there is a vaccine that can prevent it. If your child is between the age of 9 – 12, we strongly encourage you to speak with their trusted pediatrician about the HPV vaccine. Ensuring children and young adults are caught up with all their vaccinations, including the HPV vaccine, is an important effort to keep their care on track.


California HPV Vaccination Roundtable

The California HPV Vaccination Roundtable is a coalition of diverse stakeholders, including reputable health care organizations, with a mission to work together to prevent HPV-associated cancers and pre-cancers by increasing the HPV vaccination rate. Please visit their website for great educational resources, including recorded webinars for parents and the community.

California’s Vaccines for Children (VFC) Program

If the cost of childhood vaccinations has been an obstacle for you, California’s Vaccines For Children (VFC) program can help. It is a federally funded program that provides vaccines at no cost to children who might not otherwise be vaccinated because of inability to pay.

No Cost Medicare Guidance

Medicare’s Annual Enrollment Period (AEP) runs from October 15th – December 7th. During this time, all Medicare beneficiaries can review new health plans for the upcoming year, allowing them to compare new plans to their current benefits and related expenses. We know the entire process can feel overwhelming. You don’t have to do it alone. We can help.

Whether you’re brand new to Medicare or you’ve been enrolled in the same plan for years, you can take advantage of the benefits of having a trustworthy resource to help you understand coverage options and annual plan changes. We partner with licensed independent insurance agents to offer guidance and support to beneficiaries whenever needed, at no cost.

Click here to learn how you can connect with an agent.

Accepted Health Plans

We accept original Medicare as well as Medicare Advantage plans and supplemental plans offered by most of the major carriers. For a complete list of accepted plans, please visit our Accepted Health Plans page.

It’s time to get your annual flu vaccine. The CDC recommends nearly everyone 6 months and older get vaccinated every year. Additionally, it is our philosophical belief that vaccinations are the single-most important health promoting intervention for the prevention of serious illness, including influenza.

This year, receiving your flu vaccine not only provides you and those around you with effective protection, but it also allows our healthcare system to continue the relentless fight against COVID-19 by reducing flu-related hospitalizations. We strongly encourage you to get vaccinated.

You have several options to receive your flu vaccine each year. We encourage you to get vaccinated as soon as possible through any of the following options.

In-Office Visit

We have begun to administer the flu vaccine in-office at our adult medicine and pediatric offices. If you already have an in-office appointment scheduled for another health issue, we can administer the flu vaccine that day. Otherwise, please call your doctor’s office to schedule an appointment to get the flu vaccine.

Please note, all locations are following recommended health and safety guidelines on mask wearing and social distancing to mitigate the spread of COVID-19. To learn more about our efforts to keep you safe during your next in-office visit, click here.

Local Flu Clinics

Many local healthcare organizations will be hosting free flu clinics, including Huntington Hospital. See scheduled dates, times, and locations below. No reservation or appointment is required.

Please note, should you elect to receive your flu vaccine outside of our offices, please inform doctor’s office promptly of WHEN and WHERE you received it; this will ensure your vaccination records are up to date. We appreciate your compliance with this request.

Your Local Pharmacy

If you cannot be accommodated through the above options in a reasonable amount of time, we ask that you consider checking with your local pharmacy for availability. Again, receiving your flu vaccination as soon as possible is most important. We encourage you to explore all available options.

Please note, should you elect to receive your flu vaccine outside of our offices, please inform doctor’s office promptly of WHEN and WHERE you received it; this will ensure your vaccination records are up to date. We appreciate your compliance with this request.

An infographic showing the differences between Flu and COVID-19 symptoms.

HHP is committed to remaining an accessible and trusted source of information when it comes to your health. Don’t delay receiving this important vaccination.

Visit our COVID-19 Information page for vaccination and testing resources, and to learn about our in-office safety measures and operational updates in response to the pandemic.

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